Shipping policy

SHIPPING

 

We ship all our packages from Strasbourg, France 🇫🇷. Expect delivery within 24 to 72 hours to receive your package 📦.

It will take 1 to 2 business days to process your order after confirmation, regardless of the shipping option selected at checkout.

We ship from Monday to Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipment is upgraded to express.

We do not ship orders on the same day. Please allow up to 2 business days for order processing (for example, if you order on Monday, your order should be shipped on Tuesday or Wednesday). You will receive a confirmation email with a tracking link once your order has shipped.

Please allow up to 48 hours to receive this shipping confirmation email. We are not responsible for delays caused by the shipping carrier.

Please note that if incorrect or incomplete addresses are provided, or if there are unverified details with your order, this may delay processing by an additional 1 to 2 business days. We encourage all customers to carefully review their shipping and billing information before checking out to avoid any possible delays.

Your package may or may not require a signature. Most packages are delivered to the mailbox or doorstep of the provided address; however, it is up to the delivery courier to decide whether it is safe to leave the package outside. If they deem it unsafe, they will hold the package at a local post office or reschedule another delivery. Our best recommendation is to provide a delivery address where you or someone else will be available to accept the package (such as a work address or a friend’s address).

You will receive a confirmation email once your order is processed at the email address provided at checkout, which may take up to 48 hours. You will receive a second email once your order has been shipped, which will include your tracking number and a link to track your package’s journey. If there is an issue with your tracking number or delivery of your package, please contact the carrier directly before contacting us. Allow 1 to 4 days for tracking information to appear. In rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time.

DISCLAIMER FOR INCORRECT ADDRESSES It is the buyer's responsibility to ensure they enter the correct shipping address. We do our best to expedite processing and shipping times, so there is a very small window to cancel/modify your order or change your shipping address. If you decide to change your shipping address, please email us at info@fylal.com as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will be able to do so, as there are variable time frames in which we can make changes.

If it’s too late for our team to make changes to your order, the only thing we can do is wait to see if the package is returned to us. If it is returned to our warehouse, we can then ship it to the correct address or provide you with a full refund.

RETURN

By placing an order with Fylal, you are responsible for the return shipping costs to Fylal. Please refer to our Return Policy for more information on how to return your packages.