Refund policy
EASY RETURNS!
Fylal offers a 100% Satisfaction or Money-Back Guarantee for 14 days, so you can shop with peace of mind!
If an item doesn’t suit you, send us your order number to sav@fylal.com along with the issue you encountered with your order.
We cover return shipping costs. However, you can opt for a refund in the form of store credit plus an extra €5 voucher!
To ensure everything goes smoothly, please follow these conditions:
- The item must be returned to us within 14 days of receiving your order.
- The item must be kept in its original packaging and in a new, unused condition.
- Once we receive the item, we will send you a confirmation email within 48 hours and proceed with the refund or issue the store credit!
For hygiene reasons, certain items cannot be returned or exchanged.
CANCELLATION / MODIFICATION
For logistical reasons, an order can only be canceled or modified on the same day it was placed, before midnight. A return is always possible upon receiving the order.
In accordance with consumer protection laws, the buyer has 14 days from the delivery date to return any item they are not satisfied with and request an exchange or refund.
Returns must be made in their original and complete condition (packaging, accessories, instructions…) to allow them to be resold as new, along with the purchase invoice.
Used, damaged, soiled, or incomplete products cannot be returned.
Contact us:
Email: sav@fylal.com